A leading retail company wanted to implement an AI-powered chatbot to handle customer queries 24/7 and reduce the workload on human agents. They needed full-stack developers skilled in Python, React, and AI integrations.
Challenges
High customer service costs – Large support team was expensive.
Slow response times – Customers faced delays during peak hours.
Needed AI-driven automation – To provide instant answers.
Solution: How Zentrosys Helped
✅ Built an AI chatbot that handled 80% of customer queries.
✅ Integrated multilingual support for global customers.
✅ Reduced customer service costs by 50%.
Results
✅ 80% of queries resolved without human intervention.
✅ Reduced response time from 5 minutes to under 10 seconds.
✅ Customer satisfaction score improved by 35%.
📌 “Zentrosys gave us a game-changing AI solution!” – Customer Experience Manager, Retail Brand