Effective Date: 07-08-2024
Last Updated: 09-02-2025
At Zentrosys, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for Refund
Refunds may be granted under the following circumstances:
- Service Not Delivered: If the agreed-upon service has not been delivered within the specified timeframe.
- Quality Issues: If the service provided does not meet the agreed-upon standards and issues remain unresolved.
- Duplicate Payment: If a customer has been charged twice due to a technical error.
- Cancellation Requests: If the service is canceled within the allowed cancellation period before work has started.
Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of Mind: If the client changes their mind after work has commenced.
- Partially Completed Services: If work has been partially completed but the client decides to cancel.
- Client Delays: If the delay in project completion is due to the client’s unresponsiveness or failure to provide necessary information.
- Customized Services: Services that have been tailored specifically to the client’s requirements.
Refund Process
To request a refund, customers must:
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Submit a Refund Request – Email us at zentrosys@gmail.com with your order details and reason for the refund.
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Review Process – Our team will evaluate the request within 1 business days.
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Refund Approval/Rejection – If approved, refunds will be processed within [X] business days through the original payment method.
Modifications to the Refund Policy
Zentrosys reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page with the revised date.
Contact Information
For any questions regarding these terms, please contact us at zentrosys@gmail.com